Fulfilment, Refund & Cancellation Policy
Effective Date: 01 January 2025
Orders placed on www.trusecrets.com are processed within 1-3 business days.
Physical products:
Orders for physical products may be cancelled within 24 hours of purchase if they have not been processed or dispatched.
Digital products cannot be cancelled as they are available immediately upon purchase.
All sales are final unless a product is defective.
Non-refundable unless there is a valid issue preventing access.
Refunds are not typically offered but may be granted at our discretion.
If you receive a damaged or defective product, you must:
We will offer a replacement or refund at our discretion.
Email hello@jakekeane.com with your order number and reason.
Response times may vary due to high message volume.
Changes to this policy will be posted on this page.
These tools for magic and mentalism are sold for performance & entertainment use only (some of which are subject to agreement of conditions of sale). Any devices with connection capabilities are to be used with the own devices of the buyer only, otherwise explicit consent must be obtained and access authorised by participants. Subject to local and international laws wherever applicable. Users are solely responsible for compliance.